Playdigix Game Refund & Chargeback Policy

Fulfilment Policy (Digital Goods)

Playdigix Game is a digital goods platform. All products sold are virtual in-game items or currency delivered electronically. No physical shipment is involved.

Delivery Timeline
Virtual goods are credited to your in-game account immediately or within a few minutes after successful payment confirmation. In most cases, delivery is instant.

If You Do Not Receive Your Purchase
If your virtual goods have not been credited within 30 minutes of a confirmed payment, please contact our customer support team with your order ID and payment receipt. We will investigate and resolve the issue promptly.

Possible Delays
Delivery may occasionally be delayed due to:

• Scheduled or emergency system maintenance;
• Payment verification processes by your payment provider;
• Temporary technical issues with the game server.

In such cases, please allow up to 24 hours before contacting support. We appreciate your patience.

Export Restrictions
Our services are available globally subject to local laws and regulations. It is your responsibility to ensure that purchasing and using virtual goods complies with the laws of your country or region.

Refund Policy

Refund requests will be reviewed on a case-by-case basis where:

• Unauthorized transactions occur;
• Duplicate payments are made;
• Technical failures prevent delivery of purchased virtual goods;
• Refunds are required by applicable law.

Outside of the above circumstances, all purchases made on the Site are final and we do not provide cash refunds or credits for Virtual Currency purchases. You may not trade, gift, or sell any Virtual Currency or in-game items for any reason, nor may you encourage others to do so.

We reserve the right to delete, restrict access to, or reduce the value of Virtual Currency if:

• There is evidence of breaching our policies on Virtual Currency;
• The Virtual Currency has been credited due to an error;
• A purchase was made illegally or illegitimately.

Chargeback Policy

Your right to use the Services is subject to any limits established by Playdigix Game or by your credit card issuer. If payment cannot be charged to your credit card or your charge is returned to Playdigix Game for any reason, Playdigix Game reserves the right to either suspend or terminate access to your account, thereby terminating the Terms between you and Playdigix Game and all obligations of Playdigix Game hereunder.

The Company reserves the right to suspend accounts where chargebacks are initiated fraudulently or without first attempting to resolve the dispute directly with customer support.

How to Request a Refund

You can contact our official website Playdigix Game online customer service and submit a refund request. Please note that the time it takes to process a refund depends on your payment method.

Last updated: June 2026
If Playdigix Game modifies this policy, any changes will apply to subsequent purchases.